What currency are the prices do I see in the site?

All prices are in GBP

I just placed an order, when will it ship?

We provide the following delivery services:

  1. Hermes standard 3-5 working day delivery – Free 
  2. Hermes express 1-2 working days - £9.99

Private Plate King Ltd cannot guarantee these time scales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures beyond our control (i.e. issues with access to your property). 

Private Plate King Ltd post to mainland UK only. Lost items are not deemed lost by couriers until 14 days after posting. Private Plate King Ltd are not liable to refund or cancel the transaction once goods have been made and/or dispatched. 

We cannot replace or refund any lost or stolen goods in transit without a full investigation. We cannot refund or replace goods until our courier reimburses private Plate King Ltd for the goods.

Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will return your item to us. Private Plate King will then hold onto your item until you make contact. We will not be held responsible for damage in transit during this process and if you wish for us to resend your plates then you must pay additional postage charges. We will not refund your order if it is returned to us due to your item being personalised and unavailable for resale.  

Can I cancel my order?

  1. Refund Policy & Cancellations

Your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods. Please note there are some orders where you won’t have the right to cancel and are not covered under the consumer rights act 2015, these include items that are made, bespoke or personalised. Number plates displaying a registration are a bespoke/personalised item, therefore we are unable to offer a refund. 

I have entered an incorrect address what do I do now?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@privateplateking.com  If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Orders will be produced and dispatched within 3 working days of receiving acceptable documents.

We provide the following delivery services:

  1. Hermes standard 3-5 working day delivery – Free 
  2. Hermes express 1-2 working days - £9.99

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to info@privateplateking.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks