Orders will be produced and dispatched within 3 working days of receiving acceptable documents.
Our dispatched days are Monday- Friday 9am to 4pm.
We provide the following delivery services:
- Hermes standard 3-5 working day delivery – Free
- Hermes express 1-2 working days - £9.99
Private Plate King Ltd cannot guarantee these time scales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures beyond our control (i.e. issues with access to your property).
Private Plate King Ltd post to mainland UK only. Lost items are not deemed lost by couriers until 14 days after posting. Private Plate King Ltd are not liable to refund or cancel the transaction once goods have been made and/or dispatched.
We cannot replace or refund any lost or stolen goods in transit without a full investigation. We cannot refund or replace goods until our courier reimburses private Plate King Ltd for the goods.
Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will return your item to us. Private Plate King will then hold onto your item until you make contact. We will not be held responsible for damage in transit during this process and if you wish for us to resend your plates then you must pay additional postage charges. We will not refund your order if it is returned to us due to your item being personalised and unavailable for resale.