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Terms of service

 TERMS AND CONDITIONS

These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, www.privateplateking.com . By using our website, you agree to be bound by, and to comply with, these Terms of Use.

These Terms of Use are effective from 01/01/2019.

Please read these Terms of Use carefully. We recommend that you print off a copy of these Terms of Use for your records, as well as any future versions of them, as we may update them from time to time.

If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use our website.

Contents

  • Our details
  • Your responsibility for others who access our website using your device or internet connection
  • Other documents governing your use of our website
  • Availability of our website
  • Changes we may make to these Terms of Use and other documentation
  • Your account details
  • Ownership of material on our website
  • Information and content on our website provided on non-reliance basis
  • Permitted use of materials on our website
  • Prohibited uses of our website
  • Viruses and other harmful content
  • Links to other websites
  • Links to our website
  • Exclusions and limitations of liability
  • Governing law and jurisdiction

 

 

  1. Our details
  • Private Plate King Ltd operates the website.
  • Private Plate King Ltd is a limited liability company incorporated in England and Wales (company number 11776240). Our registered address is: 6 Jesu Street, Ottery St Mary, EX11 1EU.
  • Our contact telephone number is and our main contact email address is info@privateplateking.com

 

  1. Your responsibility for others who access our website using your device or internet connection

You must ensure that any persons who access our website on your computer(s) or device(s), or who are permitted or able to access our website on your computer(s) or device(s), or who use your internet connection, are aware of these Terms of Use and all other documentation referred to in them, and that such persons also agree to be bound by and to comply with these Terms of Use. If for any reason whatsoever, such persons do not agree to these Terms of Use or do not wish to be bound by them, they must not access or use our website, and you must not permit them to do so.

 

  1. Other documents governing your use of our website
    • In addition to these Terms of Use, your use of our website is also governed by the following documents:
      • Our privacy policy governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.
      • Our cookies policy governs our use of cookies and similar technologies on our website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.
    • By accessing and using our website, you agree to be bound by the terms and conditions contained in these Terms of Use, you acknowledge that we will process your information in accordance with our privacy policy, and our use of cookies and similar technologies in accordance with our cookies policy.
    • If you do not agree to the terms set out in these Terms of Use, you must not use our website.

     

    1. Terms of Sale.  

    When you make a payment to us you are entering into a contract to buy a blank number plate from us, the contract will then progress when you send original ID and proof of ownership documents, in line with current legislation. We can only make your and dispatch your plates with a VRM (vehicle registration mark) once we have seen and approved your documentation. 

    When you enter your registration into the relevant section during the ordering process, please ensure you enter this exactly how you would like it printed onto your plates. Our system works on an automatic feed so the production team will print , or construct our 4D / 3D digits and make your registration mark exactly how you have typed. Your documentation is dealt with by the Administration team and therefore cannot be checked against your order by the production team. We are in no way responsible for the spacing you typed in. Please ensure you type your correct registration and correct spacing, paying special attention to legal requirements regarding spacing. 

    Orders will be produced and dispatched within 3 working days of receiving acceptable documents.

    We provide the following delivery services:

    1. Evri standard 3-5 working day delivery – Free with non promotional items.
    2. Hermes express 1-2 working days - £9.99
    3. Northern Ireland , Ireland ,Scotland and Isle Of Man is addition money and not included in our free post which is £6.99.
    4. Evri Next day delivery £3.99 for promotional items.

    Private Plate King Ltd cannot guarantee these time scales and cannot be held responsible for postal delays with any of the carriers we use, or any other failures beyond our control (i.e. issues with access to your property). 

    Private Plate King Ltd post to mainland UK only. Lost items are not deemed lost by couriers until 14 days after posting. Private Plate King Ltd are not liable to refund or cancel the transaction once goods have been made and/or dispatched. 

    We cannot replace or refund any lost or stolen goods in transit without a full investigation. We cannot refund or replace goods until our courier reimburses private Plate King Ltd for the goods.

    Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will return your item to us. Private Plate King will then hold onto your item until you make contact. We will not be held responsible for damage in transit during this process and if you wish for us to resend your plates then you must pay additional postage charges. We will not refund your order if it is returned to us due to your item being personalised and unavailable for resale.  

     Promotional or Sale Items

    Private Plate King Ltd offers various promotional or sale items from time to time. Please note that these items, due to their custom-made nature, are provided without warranty. As bespoke items, they are not eligible for returns or exchanges, except in cases where they are faulty. If a promotional or sale item is found to be faulty, customers may seek a return or exchange in accordance with our standard return policy. This clause does not affect your statutory rights.

    1. Damaged Goods & Quality

    Private Plate King Ltd will replace any goods that are damaged in transit. If you have received damaged goods please send an email to us with photos. All plates are quality checked before leaving our premises. We cannot refund or resend without seeing photographic evidence.

    1. Refund Policy & Cancellations

    Your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods. Please note there are some orders where you won’t have the right to cancel and are not covered under the consumer rights act 2015, these include items that are made, bespoke or personalised. Number plates displaying a registration are a bespoke/personalised item, therefore we are unable to offer a refund. 

    1. Here are some things to know about Legal Number Plates

    Only outlets registered on the DVLA number plates R.N.P.S system can legally supply number plates. If you don’t have legal number plates fitted to your vehicle it could fail the MOT and attract the attention of the police.

    Rules for the display of legal number plates are set out in law, briefly these are: –

    All number plates must be displayed in accordance with The Road Vehicles (Display of Registration Marks) Regulations 2008.

    * A number plate must be displayed at the front and rear of motor vehicles (with some exceptions).

    * Number Plates must be easy to read and meet the British Standard.

    * Lettering should be black on a white plate at the front and a yellow plate at the rear.

    * The background surface should be reflex-reflecting but the characters must not.

    * There are separate requirements for traditional number plates displayed on vehicles constructed before 1 January 1973.

    * Lettering and spacing must be of a set size. They must conform to one of the groups shown at: - Number plates fitted after 1 September 2001 or Number plates fitted before 1 September 2001.

    Private Plate Ltd reserve the right to make alterations to orders to meet legal standards, for example if illegal fonts, background colours, mis s-pacing or illegal spacing is used on plates with legal registration numbers.

    1. Displaying legal number plates

    The law states that:

    * You must not alter, rearrange or misrepresent the letters or numbers

    * Characters must not be moved from one group to the other (e.g., A242 ABC must not be displayed as A242A BC).

    Offences may result in any or all of the following:

    * A fine of up to £1,000

    * The registration mark may be WITHDRAWN

    * The vehicle may FAIL the MOT test. Full details of the requirements regarding the number plate law are included in The Road Vehicles (Display of Registration Marks) Regulations 2001. 

    1. Information

    Private Plate King Ltd make your number plates with the information you have entered online when you place your order. You are responsible for any information entered on to the website. Private Plate King Ltd cannot be held responsible for any errors made by you. Private Plate King Ltd are not obliged to replace items if the mistake is yours. You should always enter your plate details correctly and also your address information correctly. If you think you have entered any details incorrectly, please contact Private Plate King Ltd immediately but there is no guarantee that we will be able to change the details in time as the order may already be made and/or dispatched so please ensure you check the details before ordering online.

    1. What we sell

    Private Plate King Ltd manufacturer replacement number plates, we also sell personalised registration numbers. When you purchase with Private Plate King Ltd you are purchasing plastic number plates, you are not purchasing the actual registration number unless you are purchasing a through our cherished transfer scheme. Please ensure when purchasing plates with Private Plate King Ltd that you check you are the owner of that registration number or the documents to order as you cannot just make up a registration number on our website and place on your vehicle.

    1. Complaints

    If you have any complaints about Private Plate King Ltd Products, Website, or level of customer service then please contact Private Plate King Ltd at the following email address: info@privateplateking.com and all complaints will be dealt with in an efficient manner.

    1. Legality

    Private Plate King Ltd manufacturer both road legal number plates and off-road number plates. For road legal number plates, you will need to design them in accordance with the legal guidelines displayed on the Direct Gov and DVLA website. For off-road number plates you can design them as you wish but they are strictly for use on private land and not the UK Roads. It is your responsibility what you design online and Private Plate King Ltd will not be held responsible for you using off-road number plates on UK Roads. Off-road Number plates will not show a VRM, but can show a name, if you are unaware of any of the legal guidelines and information please contact us before purchasing. Private Plate King Ltd will fully co-operate with the authorities on request if the number plates are used for illegal purposes. If you are unsure on any of the legal guidelines or have any question, please contact Private Plate King Ltd before ordering.

    1. Documents required by law

    To ensure a super speedy delivery please follow the instructions below and quote your order reference number in all correspondence.

    1. Please send “one” document from “each” list below – Required by law

    We know this can be a real pain, but we need to comply with the law, therefore we need to see one form of Identification for the person placing the order, and one form of entitlement of the Registration, Original documents not copies need to be seen.

    1. Confirm your identification

    We need to see “one” document to confirm your identification (This is the identification for the person placing the order)

    1. Driving license, whether or not issued in the United Kingdom (UK) (with or without a photo)
    2. A bill issued by your electricity, gas or water supplier, a landline telephone bill, or a council tax bill (current within the last six months) or rates bill (in Northern Ireland only)
    3. A bank or building society statement
    4. A passport, whether or not issued in the UK
      * a national identity card issued by the government of a state or territory other than the UK
    5. A debit or credit card issued by a bank or building society
    6. A police warrant card
       or an armed forces identity card
    1. Confirm your entitlement

    We need to see “one” document to confirm entitlement for the registration number (this document doesn’t need to match the identification of the person placing the order, for instance if you are placing the order for someone else)

    1. Vehicle registration certificate (V5C or V5CNI)
    2. New keeper supplement (V5C/2 or V5C/2NI)
    3. Certificate of entitlement (V750 or V750NI) to the number
    4. Retention document (V778) – not applicable in Northern Ireland
    5. A renewal reminder for vehicle tax or SORN (V11 or V11NI)
    6. Temporary registration certificate (V379 or V379NI)
    7. A number plate authorisation certificate (V948) with an official stamp from the Driver and Vehicle Licensing Agency (DVLA) or Driver and Vehicle Standards Agency (DVSA)
    8. An electronic number plate authorisation certificate (eV948)
    9. A letter of authorisation from a fleet operator (including lease or hire company) quoting the document reference number from the registration certificate
    1. Fraud Checking

    At times it may be necessary for Private Plate King Ltd to contact you to carry out fraud checks to prevent credit card fraud.

    1. Design and Designer

    All designs, colours, and images on the Private Plate King Ltd website are for guidance only. In some cases, on rear plates colours may appear darker due to the yellow reflective. All plates closely resemble the images displayed on our website but due to the limitation’s website some colours, layouts, and images may vary.

    1. Copyright

    For all customised designs requested by our customers, we will not be held responsible if those images / designs infringe copyright. It is the customers responsibility to ensure that they do not infringe copyright. Private Plate King Ltd will not be held responsible for any designs/images requested by the customer which infringe copyright law. If you believe that any of the design/images breach copyright law, you can request a removal of the image/design by sending an email to info@privateplateking.com Please ensure that you submit evidence to support your claim and one of our representatives will respond within 48 hours.

     

    1. Availability of our website
      • We make no representations and provide no warranties that:
        • the website will be made available at any specific time or from any specific geographical location;
        • your access to the website will be continuous or uninterrupted; or
        • the website will be accessible or optimised on all browsers, computers, tablets, phones or viewing platforms.
      • We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Wherever we anticipate that we need to suspend access to the website for a considerable period of time, we will try to provide you with prior notice where reasonably practicable.
      • Our website is provided for users in the United Kingdom only. Although it may be possible to access the website from other countries, we make no representation that our website is compliant with any legal requirements in force in any jurisdiction other than the United Kingdom, or that the content available on the website will be appropriate for users in other countries or states.

       

      1. Changes we may make to these Terms of Use and other documentation

       

        1. We reserve the right to update these Terms of Use, our privacy policy, our cookies policy and any other documentation referred to in any of these documents from time to time. We may change our Terms of Use and other documentation for any reason, including:
          1. to reflect any changes in the way we carry out our business;
          2. to account for any changes, we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website;
          3. to accurately describe our current data-processing activities so that you are kept up to date with our latest practices;
          4. to inform you of any changes in the way that we use cookies or similar information-gathering technologies; or
          5. to ensure that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.
        2. If required by law, we will provide you with notice of any changes in these Terms of Use or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms of Use or other such documentation on our website with a new effective date stated at the beginning of them.
        3. By continuing to access our website after we have updated our Terms of Use, terms of sale, and/or user content agreement, you agree to be bound by those updated versions. You also acknowledge that by continuing to access our website after we have updated our privacy policy and/or our cookies policy, that the practices set out in those updated policies will apply to our handling of your information and our use of cookies and similar technologies.
        4. You must check these Terms of Use and all other documentation referred to in them each time you access our website in order to ensure that you are aware of the terms that apply to you at that time.
        5. The date that these Terms of Use and/or any other documents (including our privacy policy and cookies policy) were last amended is set out at the top of that document and is referred to as that document’s “effective date”.

       

      1. Ownership of material on our website

       

      All trademarks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.

       

      1. Information and content on our website provided on non-reliance basis

       

        • Our website is made available to you in order to provide you with general information about us, our business, and any products or services that we offer from time to time. We do not make our website available for any other purposes, except as expressly provided in these Terms of Use.
        • The content on our website is not intended to be construed as advice. You must not rely on any of the content of our website for any purposes whatsoever, and you must seek your own independent professional advice before deciding to take any course of action on the basis, whether in whole or in part, of any of the content available on our website at any time.
        • We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.

         

        1. Permitted use of materials on our website

         

          • The content on our website is provided for your personal, private and non-commercial use only. You may print or share the content from our website for lawful personal, private and non-commercial purposes, and you may also make others within your organisation aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.
          • Whenever you print, download, share or pass on content from our website to others, you must not make any additions or deletions or otherwise modify any text from our website, you must not alter or change any images, media or graphics from our website in any way, you may not remove any accompanying text from such images, media or graphics, and you must ensure that all content passed on to any third party is an accurate representation of the content as it appears on our website.
          • You are prohibited from using any robots, spiders, data mining or scraping technology or any similar third-party tools for the extraction or reproduction of any data or content from our website without our prior written consent.
          • Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.

           

          1. Prohibited uses of our website

           

            1. You must not reproduce, duplicate, copy or resell any part of our website or any content from our website, save and except to the extent expressly permitted in these Terms of Use.
            2. You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.
            3. You must use our website for lawful purposes only and in accordance with these Terms of Use. You must not use our website:
              1. for any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international;
              2. for any fraudulent purposes whatsoever;
              3. to conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;
              4. to upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content;
              5. to communicate with, harm or attempt to harm children in any way; or
              6. in any way or for any purpose that breaches these Terms of Use or the terms of any of the documents these Terms of Use refer to.
            4. You must not submit any information about you to us if you are under the age of 18, or about any other person who is either:
              1. under the age of 18; or
              2. if they are aged 18 or above, where you have not received their prior written consent to submit information about them to us.
            5. You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.
            6. If you accidentally or intentionally submit such information to us, you will be considered to have consented to our processing of that information on the basis of Article 9(2)(a) of the General Data Protection Regulation (Regulation (EU) 2016/769).

           

          1. Viruses and other harmful content
            1. We do not guarantee that our website does not contain viruses or other malicious software.
            2. We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
            3. You must ensure that you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.
            4. You must not upload or otherwise introduce to our website any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or any other programs or code that is harmful or malicious.
            5. You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, our servers, systems, hardware, software or data.
            6. You must not attempt to perform any denial-of-service type attack on our website.
            7. You must not perform any action which would contravene the Computer Misuse Act 1990.
            8. We may report any breach or suspected breach of this clause 11 (Viruses and other harmful content) to the relevant authorities and may disclose your identity.

           

          1. Links to other websites
            1. Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any websites accessible via any link(s) on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate.
            2. Any third-party website accessible via a link on our website may collect and process your information. We are not responsible for any data-processing activities carried out by any third-party website which is linked to from our website, and we disclaim any and all liability in respect of the same. You should check the privacy policy of any such third party to establish how they may use your information before you decide to use their website and its features.

           

          1. Links to our website
            1. You may not link to our website without our prior written consent.
            2. Where you have obtained our consent to link to our website:
              1. you may provide links to our website on other websites owned by you, provided that such websites and the use of any links to our website comply with these Terms of Use;
              2. wherever you post a link to our website on any other website, you agree that you will do so in an appropriate manner, and not in any way which is defamatory or disparaging towards us, which misrepresents us or our business, or which causes any harm whatsoever to us or our business; and
              3. you must not link to our website in order to suggest any form of joint venture, partnership, collaboration, affiliation, business relationship, approval or endorsement in connection with us where none exists and, in any event,, without having first obtained our prior written consent.
            3. We may withdraw permission to link to our website at any time. In the event that we withdraw permission to link to our website and inform you of the same, you must immediately remove or cause to be removed any links to our website.

           

          1. Governing law and jurisdiction
            1. These Terms of Use, any documents they refer to, and any disputes arising from or in relation to them or any documents they refer to, whether contractual or non-contractual, shall be governed by and construed in accordance with English law.
            2. The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from or in relation to these Terms of Use and any documents they refer to.